🔁 Return & Exchange Policy

At Magic Energy, customer satisfaction is our top priority. We are committed to delivering high-quality products and services. If you are not completely satisfied with your purchase, please review our return policy below:

✅ Eligibility for Return

Products may be returned within 14 days of the delivery date.

Items must be unused, in original packaging, and in resalable condition.

A valid proof of purchase (invoice or receipt) is required for all returns.

❌ Non-Returnable Items

Custom-made or specially ordered products.

Installed or used equipment.

Items damaged due to misuse, improper installation, or negligence.

🔄 Exchange Policy

Faulty or defective products may be exchanged within 14 days of delivery.

If a replacement is not available, a credit or refund will be issued.

💵 Refund Process

Approved refunds will be processed within 7–10 business days via the original payment method.

Shipping and handling fees are non-refundable unless the return is due to our error.

📞 How to Request a Return

To initiate a return or exchange, please contact our customer support:

📧 Email: info@magic-energy.net

☎️ Phone: +962-796564266

📍 Visit us at: Wasfi Al-Tall St., Al-Faysaliya Complex, 3rd Floor, Office 301